MEMBERSHIP AND SUPPORT

How do I join the Club?

You can join securely online at www.sacofitness.com; Click the “Join Online” button on the home page and follow the simple prompts. You could also call to schedule an appointment or drop in to meet with a Program Coordinator to learn about our programs, tour the club, and have all your questions answered. Their job is to learn about you and point you in the right direction. They’re available Monday through Friday 8am-7:30pm and weekends 8am-2pm.

Are classes included in the membership & how do I sign up?

Yes! Our memberships include all classes. Check out the schedule online, download our app, or pick up a schedule at the Service Desk. The only classes that require a reservation are the Cycling Classes. Otherwise, just show up and enjoy!

Can I Drop-in for a day or a class?

Absolutely! We welcome daily Members. The daily drop in fee is $10.00 and includes any class you would like. For regular Drop in Members we offer an 8 visit package for only $72. Racquetball daily fee is $12 or $88 for 8 visits. Weekly unlimited memberships start at $27 per week. Daily or weekly passes may be purchased at the Service Desk.

Will someone show me how to work out?

YES!  We offer many great programs offering support and education to help you succeed. With Programs like Commit to Get Fit, Momentum, Customized Personal Training, or a custom built Group Class Plan, we are here to help support you. You won’t have to do it on your own. Every new member is offered three complimentary meetings to properly kick of their Program at Saco Sport & Fitness.

  • The first meeting is a “Consultation” with a Wellness Coach to do a deep dive Q&A about your fitness and nutrition history, any obstacles, your availability and goals. This meeting is to determine the best plan.
  • For those who want an Equipment Orientation, one of our Personal Trainers will show you how to use the Cybex Strength Circuit and Cardio Equipment. For Members wanting a more customized program we recommend working with a Personal Trainer to individualize a program.
  • The Third Meeting is with our Registered Dietitian. What we eat is responsible for about half of our results. We are a preferred provider for Anthem, Aetna, Harvard Pilgrim, Cigna, United Healthcare, and MCHP. We are likely able to bill your insurance company for Nutrition Consulting.

ACCOUNT MANAGEMENT

How do I change my billing method?

The easiest way to make any changes to your account such as address change, billing change, or new credit card expiration date is through the Member Login on the homepage of our website. Visit www.sacofitness.com to set up your account. Use the account number on the back of your key tag to set up your account. If you need additional assistance, a staff member at the Service Desk can help you.

How do I get my Club usage or payment records?

The best way to keep track of your Club usage and payments is to set up your Member Login on our website. You will have access to all of your usage and billing information and are able to print or email them right from your computer. To set up the Member Login, go our homepage www.sacofitness.com and click on “Member Login”. You will need your Membership number or ID number on your scan card to create your account.

How do I add/remove family member(s) to my membership?

Good news! You can add on family members with no additional start-up fee! They are only subject to the additional Monthly Dues! We can process an addition to your membership at any time at the Club or by email info@sacofitness.com. To remove someone from your family account, we’ll need 10 days written notice before the next billing (the 21st of the month).

Will I get charged if I don’t use the Club?

Yes, Membership Dues allow access to the club whether you choose to use it or not. We do not retroactively refund dues for periods of time a Member does not use the club. So, please use it!

Can I freeze or stop my membership for a period of time?

Yes, your membership can be frozen in monthly increments for a specific number of months (we’ll need to know when it ends) at $5/month during the freeze. This can be processed up to 10 days before the first business day of the month that you will not be using the Club. We need the request in writing (we do not accept phone requests) and can process this at the Club or through email; info@sacofitness.com.

How do I cancel my membership?

After the initial four months of billing your membership is a month to month agreement that can be changed or cancelled with only ten days written notice before the next billing. We bill Monthly Dues on the first business day of each month, so changes or cancellations need to be to us in writing (we do not accept phone requests) by the 21st of the month. Simply stop by the Service Desk or see a Program Coordinator to sign a cancellation form, or email us a read receipt requested email at info@sacofitness.com. We will email you back when we have received and processed your request.

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