Frequently Asked Questions

Here's what we get asked the most.

Membership & Support

You can join on our membership page by clicking here. You can also call (207) 284-5953 to schedule an appointment or stop by our location to meet with a Program Coordinator to learn more about our memberships. They can answer any questions you might have and help you find the membership plan that’s right for you. You can visit our location Monday through Friday, from 8:00 AM to 7:30 PM or on weekends from 8:00 AM to 2:00 PM. 

Yes! All of our membership plans give you unlimited access to all of our classes. You can click here to view or current class schedule. You can also download our app or pick up a schedule at our front desk. Please note that the only classes that require a reservation are the Cycling Classes. Otherwise, just show up ready to exercise!

Absolutely! We know that you may want to try things out before you sign up which is why we offer daily passes for $14.00. A daily pass includes access to any of our classes scheduled for that day and can be purchased at the front desk.

Yes! We know you want to maximize your time at the gym but sometimes it’s hard to know where to start. And with new equipment coming in each year, even the most seasoned members need help learning how to use it. That’s why we offer each new member a series of three complimentary consultations that are tailored to help you get the most out of your membership at Saco Sport & Fitness. Here’s how it works.

Fitness Consultation: During this first meeting, you’ll get the opportunity to meet with a Wellness Coach who can answer any questions you about have fitness or nutrition. They will also help you define clear health and fitness goals for yourself, while giving you a roadmap for how to reach them.

Fitness Center Orientation: During this second meeting, one of our personal trainers will show you to use the Cyber Strength Circuit and Cardio Equipment. If you want to move beyond equipment and begin to work with a personal trainer, they can also help you create an individual training program that’s right for you.

Nutrition Consultation: Exercise can help you reach your goals but if you’re not eating properly, you won’t see the kind of results you want to see. That’s why we offer new members a free consultation with a Registered Dietitian. The best part is that if you’re covered by any of the following insurance companies, you can bill them for ongoing nutrition consultations: Anthem, Aetna, Harvard Pilgrim, Cigna, United Healthcare and MCHF. 

Account Management

The easiest way to make any changes to your account is through the Member Login at the bottom of our website. Your account number is the the number on the back of your key tag that was used to set up your account. If you need additional assistance, please call us at (207) 284-5953 or stop by our front desk. 

The best way to keep track of your club usage and payments is to set up your Member Login on our website. Once logged in, you’ll have easy access to all of your usage and billing information. You will also be able to print or email them right from your computer. To set up the Member Login, just click “Member Login” at the bottom of our website. If you haven’t created your online account yet, you will need your membership number or ID number on your scan card to create your account.

We know how quickly a family can grow which is why we don’t charge families additional start-up fees when adding a new member. You’re just responsible for paying the additional monthly dues, if applicable. You can stop by our front desk to add additional family members or write us at info@sacofitness.com. To remove a member from your account, you will need to give us a 10-day written notice before the next billing period (the 21st of the month). 

Yes, membership dues give you access to the club whether you choose to use it or not – so please use it! 

Yes, we can pause your membership in monthly increments for a specific number of months. You will need to let us know how many months you would like it paused and then pay a $5/month processing fee. This can be processed up to 10 days before the first business day of the month that you will not be using the club. We need the request in writing (we do not accept phone requests) and can process this at the club or through email at info@sacofitness.com.

Your membership is an ongoing agreement that can be changed or cancelled up to five-business days before your next billing date. Changes or cancellations must be submitted in writing (we do not accept phone requests). Simply stop by the front desk or see a Program Coordinator to complete a cancellation form or email us a read receipt requested email at info@sacofitness.com. We will let you know when your request has been received. 

Have more questions?

Feel free to stop by or contact us directly. We’ll be happy to answer any questions you might have.

Address

329 North Street
Saco, ME 04072

Hours

Monday – Friday: 4:30 AM – 10 PM
Saturday – Sunday: 6 AM – 6 PM

Life is too short to go to a gym that doesn't help you reach your goals.