Frequently Asked Questions

Here's what we get asked the most.

Membership & Support

Joining is easy! You can join online via this website or come in and our service team will help you.

We have three membership types. All include Full Access to the Club; locker rooms including showers and saunas; and indoor and outdoor training centers. Our Fitness Plus Membership includes access to all the Classes and Hydromassage. Our Training Membership includes Club access, Classes, Personal Training or Small Group training, Myzone, Inbody, and locker/towel service.

Absolutely! We know that you may want to try things out before you sign up which is why we offer daily passes for $15.00. A daily pass includes access to any of our classes scheduled for that day and can be purchased at the front desk.

Yes! We know you want to maximize your time at the gym but sometimes it’s hard to know where to start. And with new equipment coming in each year, even the most seasoned members need help learning how to use it. That’s why we offer each new member a series of three complimentary consultations that are tailored to help you get the most out of your membership at Saco Sport & Fitness. Here’s how it works.

Fitness Consultation: During this first meeting, you’ll get the opportunity to meet with a Wellness Coach who can answer any questions you about have fitness or nutrition. They will also help you define clear health and fitness goals for yourself, while giving you a roadmap for how to reach them.

Fitness Center Orientation: During this second meeting, one of our personal trainers will show you to use the Cyber Strength Circuit and Cardio Equipment. If you want to move beyond equipment and begin to work with a personal trainer, they can also help you create an individual training program that’s right for you.

Nutrition Consultation: Exercise can help you reach your goals but if you’re not eating properly, you won’t see the kind of results you want to see. That’s why we offer new members a free consultation with a Registered Dietitian. The best part is that if you’re covered by any of the following insurance companies, you can bill them for ongoing nutrition consultations: Anthem, Aetna, Harvard Pilgrim, Cigna, United Healthcare and MCHF. 

Account Management

The easiest way to make any billing changes to your account is through our App. Go to the bottom of your app, press on the … and go to MY ACCOUNT. You can change your payment methods right here. As an alternative, our service team can take your new payment method via phone 207-284-5953 or in person.

The best way to get your usage and payment records is through the App. Go into the App. Press on the … at the bottom right and scroll to Payment history for payment records. For usage reports, go to Check in History.

Family members can be added to your account by stopping at the Service Desk.  Additional family members are charged $20 bi-weekly. 

Yes, membership dues give you access to the club whether you choose to use it or not – so please use it! 

Yes, we can pause your membership in monthly increments for a specific number of months. You will need to let us know how many months you would like it paused and then pay a $5/month processing fee. This can be processed up to 10 days before the first business day of the month that you will not be using the club. We need the request in writing (we do not accept phone requests) and can process this at the club or through email at

Your membership is an ongoing agreement that can be changed or cancelled up to five-business days before your next billing date. Changes or cancellations must be submitted in writing (we do not accept phone requests). Simply stop by the front desk or see a Program Coordinator to complete a cancellation form or email us a read receipt requested email at We will let you know when your request has been received. 

Have more questions?

Feel free to stop by or contact us directly. We’ll be happy to answer any questions you might have.


329 North Street
Saco, ME 04072


Monday – Friday: 4:30 AM – 10 PM
Saturday – Sunday: 6 AM – 6 PM

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Life is too short to go to a gym that doesn't help you reach your goals.